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Refund Policy

Last updated: 15 August 2026

Overview

This Refund Policy applies to all purchases made on www.gyanipandit.com and www.gyanipandit.com/course, operated by Advik Enterprises & GyaniPanditOnline (“we”, “us”, “our”). It covers our online video courses and live masterclasses in Generative AI, programming, and data science. This policy is drafted in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and is intended to state clearly — before you buy — what is and is not refundable.

By completing a purchase on our website, you confirm that you have read and understood this policy.

Digital Courses Are Non-Refundable

Our courses are digital products. Once your payment is confirmed, you receive immediate and full access to the course content, including video lessons and downloadable materials. Because the product is delivered in full at the moment of purchase and cannot be “returned”, all purchases of online courses are non-refundable.

We encourage you to review the course description, curriculum, preview content (where available), and any free resources on our site before purchasing, so you can make an informed decision.

Exceptions Considered Case by Case

We review refund requests individually in the following exceptional circumstances:

  • Duplicate payment: You were charged more than once for the same course or masterclass due to a payment gateway or technical error.
  • Verified technical failure: A technical problem on our side completely prevents you from accessing the course you purchased, and we are unable to resolve it within a reasonable time after you report it.

Approval of a refund in these situations is at our reasonable discretion after verification. Issues such as slow internet on your side, change of mind, lack of time to complete the course, or dissatisfaction with content that matches its published description do not qualify for a refund.

Live Sessions and Masterclasses

Fees paid for live sessions or live masterclasses are not refundable if you do not attend the scheduled session. Please check the date and time carefully before booking. If we cancel or are unable to conduct a scheduled live session, we will either offer you access to a rescheduled session or a recording, or process a refund of the fee paid for that session.

How to Raise a Refund Request

To request a refund under the exceptions above, email us at [email protected] (Monday to Saturday, 10 AM – 6 PM IST). Please include:

  • Your full name and the email address used at the time of purchase
  • Your order number or payment reference / transaction ID
  • The name of the course or masterclass purchased
  • Date of purchase
  • A clear description of the issue (for technical failures, screenshots or error messages help us verify faster)

Requests relating to duplicate payments or technical failures should be raised as soon as possible after the issue occurs, so that we can verify the problem with our payment gateway and server records.

How Refunds Are Processed

If your refund request is approved:

  • The refund will be issued to your original payment method through the payment gateway used at the time of purchase. We do not issue refunds in cash or to a different account or payment method.
  • We aim to process approved refunds within 7–10 business days of approval; depending on your payment gateway and bank, it may take up to 15 business days. The time it takes for the amount to reflect in your account may vary depending on your bank or card issuer.
  • Once a refund is processed, your access to the relevant course will be revoked.

Chargebacks

If you have a concern about a payment, please contact us first at [email protected] before initiating a chargeback with your bank. Most issues, including duplicate payments, can be resolved faster directly with us.

Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page, with its “Last updated” date, applies to purchases made on or after that date. Changes do not apply retrospectively to purchases already completed.

Contact and Grievance Redressal

For refund requests, payment issues, or any grievance relating to a purchase:

We acknowledge grievances promptly and work to resolve them within the timelines expected under the Consumer Protection (E-Commerce) Rules, 2020.